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Frequently Asked Questions

Please contact our Client Services department at (360) 848-7922 or email admin@pwcteam.com with the following information: Agreement holder name, vehicle year, make and model, and last six of Vehicle Identification Number (VIN).

To start a claim or if your vehicle incurs a breakdown, please follow these steps:
  • Prevent Further Damage by taking immediate action. The operator is responsible for observing vehicle warning lights and guages, and to take appropriate action immediately.
  • Return Vehicle to the selling Dealer or approved licensed repair facility. Provide the repair facility with a copy of your agreement and/or agreement number. Have your dealership service writer contact Principal Warranty Corp. toll free at 855-251-7175 to start your vehicle claim. The repair facility will obtain authorization from the administator for any claim.
  • Pay deductible and costs for non-covered repairs. We will reimburse the repair facility or you for the cost of the work performed on the vehicle that is covered by your agreement for the authorized amount.
  • Refer to the section in your agreement “Guide To Filing A Claim”.
Yes you can take your vehicle to any licensed repair facility of your choice to perform repair services. In the event covered repairs are performed by the Dealer that sold you the agreement, the deductible may be reduced or waived. Please see your agreement for completed terms and conditions.
24-Hour Roadside Assistance 877-211-8136 is a benefit of your Principal Auto Care agreement. In the event your vehicle is disabled, you are entitled for reimbursement or payment for up to $100 per occurrence for towing/road services. You must pay fees that exceed the amount of the Roadside Assistance benefits at the time the service is rendered.

For Principal Car Care agreements, 24-Hour Roadside Assistance number is 844-235-8752. Please see your agreements for complete benefits, terms and conditions.
Yes, your vehicle service agreement is transferrable to the next subsequent private purchaser of the vehicle only while the agreement is in force and if certain conditions are met. Please see your agreement for complete term and conditions.
Do you have other questions? Visit the FAQ Page

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Headquarters:
1500A E College Way PMB 541
Mount Vernon, WA 98273

Hours:
Monday – Friday 8AM – 5PM PST
Phone: (360) 848-7922
Fax: (360) 848-7923
Email: info@pwcteam.com

Claims:
Hours: Monday – Friday 6AM – 5PM PST
Phone: (360) 848-7922
Fax: (360) 686-7763
Email: claims@pwcteam.com